The Challenge
Most reservation software programs used by hotels to manage bookings does not allow for much flexibility and up-selling additional services, for example tours and local activities, to clients is not possible until they are standing at the check-in desk. Some guests prefer to book everything from flights to accommodation to activities before they leave their home. Often times, resorts cannot sell activities to non-guests, as practicality and their booking systems do not allow for this. During low season, this could be an additional means of income to attract non-guests to the resort.
Delfins Beach Resort’s Unique Challenge
The reservation system is set up only for resort accommodation, making it impossible for sales staff to sell activities and experiences with live availability. Staff are also not able to up-sell to booked guests or to entice day visits from guests booked in at other resorts.
The Challenge
Most reservation software programs used by hotels to manage bookings does not allow for much flexibility and up-selling additional services, for example tours and local activities, to clients is not possible until they are standing at the check-in desk. Some guests prefer to book everything from flights to accommodation to activities before they leave their home. Often times, resorts cannot sell activities to non-guests, as practicality and their booking systems do not allow for this. During low season, this could be an additional means of income to attract non-guests to the resort.
Delfins Beach Resort’s Unique Challenge
The reservation system is set up only for resort accommodation, making it impossible for sales staff to sell activities and experiences with live availability. Staff are also not able to up-sell to booked guests or to entice day visits from guests booked in at other resorts.